QuickBoot

A large organization is using QuickBoot to streamline and automate their customer support process. They have implemented a ticket management system using QuickBoot to track and resolve customer issues more efficiently.

The system is designed to allow customers to submit tickets through a web-based form or by email. Once a ticket is received, it is automatically assigned to the appropriate support team member based on the nature of the issue and the availability of the team member. The support team member can then review the ticket and assign it to the appropriate category, such as technical support, billing, or product feedback.

Using QuickBoot's automation capabilities, the ticket management system can then automatically route tickets to the correct team member and escalate tickets that have not been addressed within a certain timeframe. This helps to ensure that customer issues are promptly addressed and resolved, improving the customer experience and satisfaction.

In addition, the organization has created custom workflows for each ticket type, which are automated using QuickBoot's process modeler. For example, technical support tickets are automatically routed to the technical support team, and are escalated if they are not addressed within four hours. Billing tickets are automatically routed to the billing team, and are escalated if they are not addressed within two hours. Product feedback tickets are automatically routed to the product team, and are not escalated.

This allows the organization to effectively manage and resolve customer issues based on their type and priority, and to ensure that customers receive the appropriate level of support and attention. The use of QuickBoot's automation capabilities has helped the organization to streamline and optimize their customer support process, improving efficiency, customer satisfaction, and the overall quality of their support services.